Frequently Asked Questions

Product & Ritual

  • Every cup is part of a story. We don’t just roast coffee - we weave it into a ritual, with single-serving pour-overs, seasonal flavor profiles, and hidden collectibles tucked into your order.

  • Both. Some Pixies present coffees from a single origin, others offer blends that highlight their personality. We’ll tell you the source and roast style for each.

  • Not at the moment - but as we grow and fine-tune our sourcing, we may introduce them in future seasons.

  • We roast in small batches, let the coffee rest until it reaches its peak, then seal each packet within days. Before sealing, we flush the packet with nitrogen to protect the flavor - keeping oxygen out and the Grove’s magic in. Properly stored, your coffee will stay fresh for up to 12 months from the roast date, so every brew tastes just as it should.

  • Just hot water and a cup. The pour-over filter is built right in.

  • Find a quiet spot, take a breath, and brew slowly. The Grove Between Seasons reveals itself best when you’re not rushing.

Ordering & Shipping

  • Not yet - we’re starting small. U.S. shipping only (for now).

  • We pack orders within 2–3 business days. Transit time depends on your location, usually 3–6 days.

  • Flat-rate $6 shipping, or free for orders over $60.

  • Yes - spend $60 or more and shipping’s on us.

  • If it hasn’t shipped yet, yes. Email us as soon as possible at hello@pixiesbrew.com.

Gifting & Collectibles

  • Absolutely. Just mark your order as a gift at checkout.

  • Nope. The surprise stays a surprise.

  • Each order includes a card from the Grove. Keep them, trade them, or use them to unlock hidden experiences. See the full instruction here.

Returns & Refunds

  • Coffee and sample packs are final sale - but we’d love your feedback so we can help you find a better match next time.

  • You have 30 days to return unused, non-consumable items in their original condition.

  • Email us at hello@pixiesbrew.com with your order number and photos - we’ll make it right.