Free shipping on all orders over $50.00.

Frequently Asked Questions

Product & Ritual

  • Every cup is part of a story. We don’t just roast coffee - we weave it into a ritual, with single-serving pour-overs, seasonal flavor profiles, and hidden collectibles tucked into your order.

  • Both. Some Pixies present coffees from a single origin, others offer blends that highlight their personality. We’ll tell you the source and roast style for each.

  • That’s Flux’s corner of the Grove. They carry our decaf option and any experimental brews that don’t follow the usual rules. Visit Flux’s collection to see what’s currently available.

  • We roast in small batches, let the coffee rest until it reaches its peak, then seal each packet within days. Before sealing, we flush the packet with nitrogen to protect the flavor - keeping oxygen out and the Grove’s magic in. Properly stored, your coffee will stay fresh for up to 18 months.

  • Just hot water and a cup. The pour-over filter is built right in.

  • Find a quiet spot, take a breath, and brew slowly. The Grove Between Seasons reveals itself best when you’re not rushing.

Ordering & Shipping

  • Not yet - we’re starting small. U.S. shipping only (for now).

  • We pack orders within 2–3 business days. Transit time depends on your location, usually 3–6 days.

  • Flat-rate $6 shipping, or free for orders over $50.

  • Yes - spend $50 or more and shipping’s on us.

  • If it hasn’t shipped yet, yes. Email us as soon as possible at hello@pixiesbrew.com.

Gifting & Collectibles

  • Absolutely. Just mark your order as a gift at checkout.

  • Nope. The surprise stays a surprise.

  • Each order includes a card from the Grove. See the full instruction here.

Returns & Refunds

  • Signature Sachet 10-Packs come with a 30-day no-questions-asked return — send the box back with at least 6 of 10 sachets sealed for a refund or store credit. Bagged coffee is final sale for food safety reasons.

  • You have 30 days to return unused, non-consumable items in their original condition. (Stickers & Pixies Pieces excluded)

  • Email us at hello@pixiesbrew.com with your order number and photos - we’ll make it right.