Return & Refund Policy

Last updated: October 1st, 2025

Return Policy

We only accept returns on merchandise.
Coffee and sample packs are final sale and non-returnable.

You may request a return within 30 days of delivery for eligible products.

To be approved:

• Items must be unused, in original packaging, and in the same condition as received
• Proof of purchase is required

Start your return by emailing hello@pixiesbrew.com or texting us (link to SMS/chat if available). Unauthorized returns will not be accepted.

Refunds & Return Shipping

• If your item arrived damaged or incorrect, we’ll cover return shipping. Just email us a photo for verification.
• For other approved returns, $6 of shipping cost will be deducted from your refund.
• Refunds will be issued to your original payment method within 10 business days after inspection.
• If 15 business days pass without receiving your refund, please contact us.

Non-Returnable Items

We do not accept returns or exchanges on:

• Coffee (including all single-serve sachets and variety packs)
• Ritual Initiation Envelopes (sample packs)
• Opened consumables
• Gift cards
  
• Items marked as final sale