Return & Refund Policy

Last updated: April 6, 2026

Our Promise

We put real care into every sachet we send out. If something isn't right with your order, we want to know. Reach out to us and we'll make it right.

Quality Guarantee

Coffee and sample packs are final sale for food safety reasons — but if something's not right, we've got you.

If your coffee arrives with a broken seal, damaged packaging, or a defect that affects the product, contact us within 14 days of delivery with a photo and we'll send a replacement or issue a full refund.

This covers:

• Sachets with compromised seals or torn packaging
• Visibly damaged product (crushed, exposed grounds, moisture damage)
• Wrong item received

Merchandise Returns

We accept returns on merchandise within 30 days of delivery.

To be approved:

• Items must be unused, in original packaging, and in the same condition as received
• Proof of purchase is required

You can also reach us at hello@pixiesbrew.com or by text if you need help with your return.

How to Submit a Return

To start a return, visit our Request a Return page and follow these steps:

1. In the "Email" field, enter your email address and click Continue.
2. Open the email sent from our store and copy the six-digit verification code.
3. Go back to the store and enter the six-digit verification code.
4. Click Request Return for the order you'd like to return.
5. If your order has more than one item, select the items you want to return.
6. Select a return reason and add a note.
7. Click Request Return.

If your return request is approved, you'll receive an email with shipping instructions. Once the product is returned and inspected, your refund will be issued.

Refunds & Return Shipping

• If your item qualifies under our Quality Guarantee (damaged, defective, or incorrect), return shipping is on us.
• For all other approved merchandise returns, return shipping is the customer's responsibility.
• Refunds will be issued to your original payment method within 10 business days after inspection.
• If 15 business days pass without receiving your refund, please contact us.

Non-Returnable Items

Because our products are consumable food items, we're unable to accept physical returns on opened or delivered coffee. This is a food safety measure: once a product leaves our facility, we can't verify how it's been stored or handled, and reselling it could compromise the quality and safety we promise to every customer.

This includes:

• Coffee (including all single-serve sachets and variety packs)
• Ritual Initiation Envelopes (sample packs)
• Opened consumables
• Gift cards
• Items marked as final sale

That said, a no-return policy doesn't mean no recourse. If something is genuinely wrong with your coffee, our Quality Guarantee still applies: reach out within 14 days of delivery and we'll make it right.